Frequently Asked Questions

Frequently Asked Questions

I need to change my order or change my address. How can I do that?

Unfortunately our orders process very quickly once they've been submitted, so we are unable to make any changes. Please contact our customer service team on our CONTACT US Page. We will be happy to assist you in any way that we can.

I'm having trouble placing my order. What's wrong?

We apologize for any difficulty you may have had while placing your order. Please contact us so we can assist you on our CONTACT US Page.

My order arrived damaged. Please help?

We're sorry to hear that a portion of your order was damaged. In order to further assist you, please email us a photo of your damaged item and a screenshot of the packaging slip to us on our CONTACT US Page so we can assist, and also see our Returns Policy Page.

How do I find out the status of my order?

To find out the status of your order, please contact us on our CONTACT US Page. We will be happy to assist you in any way that we can.

When is my order going to ship?

Most international orders will be shipped from our warehouse within 3 business days and arrive within 8-20 business days, depending on your location.

Orders with in New Zealand will be shipped from our warehouse within 3 business days and arrive with in 3-5 business days.

My package was lost?

If your package was lost and did not arrive, please contact our customer service team on our CONTACT US Page. We're happy to help in any way that we can.

I've entered an invalid email address, what do I do?

Unfortunately, we are unable to send order information to an email address that differs from the one entered with the order. Please contact us on our CONTACT US Page to request an update regarding your order status.

Where do you ship?

We currently ship to Australia, US and the UK. Standard Shipping is calculated when purchasing. 

I live internationally. Will I have to pay duties?

International Orders may be subject to import taxes, customs duties and fees levied by your country’s customs department upon arrival. When ordering from us, the recipient of the shipment is the importer of record and is responsible for any of these import fees, as well as complying with all laws and regulations of the destination country. We do not collect duties and taxes, and as smart as we are, we cannot predict what your particular charges may be. Customs policies vary widely from country to country, so please contact your local customs office for more information.
What payment options do you accept?

Our website accepts Paypal, American Express, MasterCard, Visa, Bank Deposit via POLi and Laybuy 

For any other questions please feel free to contact us on our CONTACT US Page.

 

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